Several weeks ago I read an article in Jakarta Post. Apparently, the writer got his material from Straits Times and other outside resources.
He said that there were signs that the hotel should've picked up. First, the person who called to book the room declined the first two rooms that offered. Second, he accepted right out the standard room rate. It's so rare in this times. Third, he put down $1000 cash deposit. Then, his identity card. The 2 copy machines in the hotel's front office didn't work at that time. So the receptionist told the man to come back to get his id card copied. He never came back.
Now, what did this tell you?
Human Resources!! Now, it's common or okay if only one of this signs happened. But all of these signs?? The front office should have smelled that there's something rotten. And to think that the hotel was already bombed once. Goodness. The hotel's management REALLY need to reeducate all their employees.
Sigh... front line staff need to be carefully selected to make sure that they are not only have the good look but also good customer service attitude and the intelligence to put two and two, come to a conclusion and take appropriate action.
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